We know the value of a helping hand
Hello Residents allow you to fully utilize the support staff by making the communication process easier and effective for you.
Raise a support ticket
Facing a leaky tap and need a quick fix? Just click a picture send it to admin, the compliant will be sent to the next technician available. Track this entire process start to finish. When the complaint gets resolved the technician shall upload the same picture hence keeping everybody in the loop. In case you are unsatisfied, face a delay, finding a solution will not be a problem as you can retrace the same complaint and take an action accordingly.
Managing Multiple households can be gruesome task for even the most qualified and compliant RWA’s. Hello Resident’s ERP module has simplified the task to the T and helps managing your community effortlessly. From billing to raising tickets everything IS automates reducing the chances of any manual error thus easing the process for them and elevating the community living experience for the residents.
An App for Technicians
We have all been cheated by a technician and if not cheated then left unsatisfied by the work done by them. Rest assure Hello Residents will take care of it! We have find just the solution by providing a device to the technician thereby allowing him to update, resolve and be in loop as he solves the complaint. The app shall highlight the tickets he has received, ones which are resolved, in progress and urgent attention tickets as well. Keeping the process as transparent as possible.
The technician log is another innovative feature that will help the resident track the complaint with every moment. From once the technician arrives till he resolves the complaint, you will be in the knowhow of it. Check status as you go and raise issue if left unsatisfied. Leaving no scope to be left cheated.
Additional ways that simplify living in a gated community
Assign ticket to appropriate technician
Add a supervisor to a ticket
Instant chat feature for each ticket
Choose severity of the issue
Option for admin to open a ticket
Comprehensive filtration for admin
Auto escalation incase of no resolution
In app call to resident for feedback
Email alerts for all updates on a ticket
Track location of technician